Designation
Associate - Hardware & Desktop Level Support

Job Description
Responsible for providing service assurance to Reliance Web Store Users.
Resolving application related issues of Lotus Notes, LAN, Printer, Scanner and troubleshooting, Network monitoring.
Installation and configuration of business application software (i.e. MS Windows XP/Vista, MS Office XP/2007, Lotus Notes, Internet Explorer, Antivirus)
Log incidents to different 3rd party suppliers and constantly chase up for updates and quicker resolutions to minimize the overall downtime and to have overall greater productivity.
Taking care of the various project escalations, timely call resolution within the SLA.

Desired Profile
Experience in years : - .6 months - 2 yrs

Qualification : - Any Graduate/ 3yrs Diploma
MCSE/CCNA Certified
Good Communication Skills , General Shift (11 am-8 pm), Willing to do field job.
Experience in Hardware & Desktop level support , Web-Browser , Antivirus Clients , Email Clients , OS like Windows
Good Experience in Hardware Maintenance and Desktop Level Support
Ability to Understand and support devices likes Desktops/ Laptops, Printers and ready to work in field
Hands on experience in Installation & troubleshooting of Desktops, Laptops, Printer, & Windows based applications
Good understanding of Client side applications such as Web Browser, Anti- virus clients, and email clients.
Good Knowledge on OS like Windows etc.
Good Interpersonal skills & customer support attitude
Canddiate should be ready to do Field Job. ** Must have a Bachelors degree
Must have a stable career background

Experience
0 - 2 Years

Industry Type
IT-Software / Software Services

Role
Customer Support Engineer/Technician

Functional Area
IT Hardware, Technical Support, Telecom Engineering

Education
UG - Diploma, Any Graduate
PG - Any Postgraduate, Post Graduation Not Required

Location

Contact
Vinitha Achutha
iGATE

Email
vinitha.achutha@igate.com,Vinitha.Achutha@igate.com

Website
http://www.igate.com

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